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Customer Service

Glenorchy City Council Customer Service Centre is open between 8.15am to 5.25pm Monday to Friday.

The Call Centre operates 8.15am to 5.25pm Monday to Friday and can be contacted on 6216 6800.


The Customer Service Counter operates from 8.15am to 5.25pm, and payments can be made until 4.45pm. After this time, the counter remains open for enquiries.


The Customer Service Centre can also be contacted by email  -


Glenorchy City Council Customer Service Centre provides professional and quality customer service so that outcomes for customers are achieved and positive. Our Customer Service Officers are motivated and passionate about their roles. We are the first point of contact for most frontline Council services and the Customer Service Centre is responsible for managing and / or facilitating customer contact whether the enquiry is in person, phone, correspondence, or on-line.


Our purpose is to provide exceptional frontline service by integrating service channels into a one-stop-shop by offering efficient service and best practice in service delivery.


What we do:

  • Have a strong desire to help our customers
  • Seek feedback from customers to help improve services and tell us when we are getting it right
  • Commit to our Customer Service Charter
  • Ensure services are efficient and effective providing value for money
  • Respect and support our customers
  • Delivers quality customer service in a professional manner


GCC Customer Service Charter:

GCC Customer Service Charter specifies principles relating to services provided by Glenorchy
City Council, and include a procedure for dealing with complaints relating to those
services provided by Council.


Please find our Customer Service Charter here.


Please find our Council's Service Levels here.


Any questions about our Customer Service Charter, please call our Customer Service Centre on (03) 6216 6800 or email us at