Job Type Casual
Salary $38,853
Contact Name Merran Hill 
Telephone 03 6216 6324

Department: Corporate Services

Section: Human Resources

The Job: This position is a relief reception and administrative support position across all Council Departments.
This advertisement does not necessarily guarantee that there is a position currently available. Council operates with a pool of casual admin officers and vacancies occur from time to time. Your application will be placed on file for 6 months during which time you may be contacted if a position is available and your application is deemed suitable for an interview

Position Number: CAS001

Position Hours: Casual hours as required for relief work. The Council can not guarantee any set or minimum hours for successful applicants.

The Person: Will have a commitment to excellent customer service by providing customer focused reception and telephone enquiries. The person will have excellent skills in administrative and clerical processes.

Qualifications: Must have a relevant office skills qualification with experience in -

- Reception, records, customer service and administrative procedures; or

- Accounts payable, debtors and basic accounting procedures.

All applicants must have experience in all components of Microsoft Office 2000.

Salary: $ 38,853

(In accordance with the Municipal Officers (Glenorchy City Council) Award and the
Glenorchy City Council Enterprise Agreement 2004)

Probation Period: 2 weeks

Further information can be obtained by contacting Merran Hill on (03) 62 166324 or e-mail mhill@gcc.tas.gov.au.

Applications addressing the selection criteria and quoting the position number should be forwarded to:

The General Manager

Glenorchy City Council

PO Box 103

GLENORCHY TAS 7010

We are an Equal Opportunity employer committed to a safe and healthy workplace

POSITION DESCRIPTION

Position No. CAS001

Position Title
 Casual Administrative Officer
 
 
Award Classification
 Grade 2
 
 
Position Objectives
 To provide receptionist and administrative support to the Department as required.
 
 
Key Responsibilities and Performance Standards
 To perform reception duties including telephone, general visitor reception and counter enquiries.

To provide administrative support including word processing, photocopying and filing.

To relieve Administrative Assistants in other Departments as requested
 
 Occupational Health & Safety:
 
 Must take reasonable care for your own safety and health and for other persons in the workplace, e.g. self employed, contractors and the public

Must comply with any direction given in relation to any safety and health matter. This includes instructions to wear personal protective equipment
 
Team Work
 Participate in department activities and support the development of a team approach.

To value other team members contributions and work effectively as a member of a team.
 
 
Communication Skills
 Telephone skills of a high order.

Excellent communication skills across all levels within the organisation and the public.
 
 
Customer requirements
 Ability to liaise with all customer groups and to provide customer satisfaction via the telephone and counter enquiries and general business dealings.

Must comply with Customer Service Guarantee.
 
 
Organisational Relationships
 Reports to:

Managers

Internal Liaisons:

Other Council Staff

External Liaisons

General Public
 
 
Accountability
 To the relevant Manager for the provision of effective receptionist and administrative support, operation of the public counter, dealing with general enquiries and presenting a professional image to the general public.
 
 
Extent of Authority
 Day to day control of public counter, administrative and reception functions.
 
 
Judgement and Decision Making
 Within area of knowledge and skill, takes action to ensure completion of tasks to required standard and ensures excellence in customer service.
 
 
Essential Skills and Knowledge
 Excellent telephone manner

- Customer service skills of a high order

- Clerical and administrative skills including use of general office equipment

- Word processing skills, MS Word 2000 or equivalent

- Ability to work in a area requiring a high degree of confidentiality

- Ability to organise self and required resources
 
 
Desirable Skills and Knowledge
 Ability to work across an organisation with diverse activities.
 
 
Essential Qualifications and Experience
 Experience in an office environment or relevant training in office administration.
 
 
Desirable Qualifications and Experience
 A minimum of at least 5 years office experience.
 
 
Technology and Equipment Used
 Computer Software

Word

Excel

E-Mail

E-Fax

Powerpoint

Photocopier

Fax

Binding Equipment
 
 
Other Special Requirements
 
 

Selection Criteria

Essential
 -Excellent telephone skills
 
 -Experience working in a customer service environment
 
 -Clerical and administrative skills including use of general office equipment
 
 -Word processing skills, MS Word 2000
 
 -Time management and organisational skills
 
 -Experience in an office environment or relevant training in office administration
 
 -Ability to work in an area requiring a high degree of confidentiality
 
 -Conflict resolution skills.
 
 
Highly Desirable
 -An ability to work flexible hours across the organisation
 
 -Ability to work across an organisation with diverse activities
 
Desirable