GCC Coronavirus Response - Rolling Updates

16/04/2020

UPDATE: Wednesday, 27 May 2020: Council Customer Service Centre is re-open for essential visits

Council's Customer Service Centre at our main chambers in Glenorchy has re-opened  for limited use reduced opening hours. 

Our Chambers will be open fro 9am to 11am on weekdays for essential visits only. We encourage you to call us first on 6216 6800 before visiting, to see if we can answer your enquiry over the phone. 

Click here for more information about the services that are available

 


 

UPDATE: Monday 18 May: Playspaces and Hall facilities – Re-open for limited public use

Consistent with the Premier’s Roadmap to Recovery, Council will be opening its playspaces (including skateparks) from today, Monday 18 May, for limited use.

Some important things to note:

  • Playspaces including playgrounds, skate parks, outdoor gym equipment will be open for a maximum of 10 people at one time.
  • Social distancing rules still apply, please maintain appropriate distance and move along once you are done.
  • If an area is busy please come back another time.
  • Signage and fencing is being updated by our work crews as quickly as possible, please follow all directions in place.
  • If you are unwell, do not attend our playspaces.
  • Council Halls are available for hire with a maximum capacity of 10 people. Please call Council 6216 6800 to book a hall, additional cleaning conditions will apply.
  • Tolosa Park is currently open for exercise and play. Huts and BBQs remain closed at this time.
  • Water fountains, bubblers and bbqs are also to remain closed at this time. If you are walking your dog or exercising please bring your own water bottle.

Thank you for your patience and understanding during this difficult time.  Please stay safe and well and remember, all in this together.

For further enquiries, please call us on 6216 6800.


 

UPDATE:  Friday, 8 May 2020 

GLENORCHY PARKS TO RE-OPEN FROM 11 MAY

Following the announcement by the Premier that Tasmania;s National Parks and reserves will soon re-open, Glenorchy City Council will also be re-opening access to our City's parks, reserves and open spaces, effective from Monday, 11 May, for the purpose of exercising only.

While this is exciting, there are still some important things to note:

  • Play spaces, including skate parks, will remain closed for the time being until further restrictions are lifted
  • Huts, barbecues, water bubblers will also remain closed
  • Social distancing must continue to be strictly observed at all times. If a park or walkway is busy, please come back another time or try somewhere else
  • Please obey all signage. Our teams are working hard to update all signs across the municipality as quickly as possible
  • Gatherings (other than with your household) are not permitted as per current government restrictions
  • All our dog exercise areas are open, including the Chapel Street Dog Park! Please follow the rules and keep your dog under effective control at all times.

Unfortunately, the Glenorchy Mountain Bike Park will remain closed, as safety checks have revealed some minor works and clearing that will need to occur before it can safely re-open to the public. Crews have already been organised to start work onsite and we aim to re-open this track on Saturday, 9 May.

Thank you for your patience and understanding during this difficult time and please stay safe and well. We’re all in this together.

For further enquiries, please call us on 6216 6800 or email gccmail@gcc.tas.gov.au

 

 

UPDATE:  Friday, 1 April 2020 

FINANCIAL HARDSHIP SUPPORT AND APPLICATIONS

Council is offering financial assistance to any of our customers who are suffering financial hardship due to the COVID-19 crisis.

To find out if you are eligible and what assistance is available visit our COVID-19 Financial Hardship Assistance Page

 

UPDATE:  Tuesday, 31 March 2020 

GLENORCHY CITY COUNCIL ENDORSES IMMEDIATE COVID-19 RESPONSE PACKAGE

At last night's Council meeting, Glenorchy City Council unanimously voted to endorse a COVID-19 response and interim community assistance package.

Mayor Kristie Johnston said there was a deep understanding across the board of the financial impact of COVID-19 on its community, and that many people are doing it tough.

“We hope the adoption of this report goes some way to providing immediate assistance and support to our community, while we explore and consider longer-term initiatives,” Mayor Johnston said.

“It is vital to take onboard that this is only the start of the assistance Council will be providing to our community, and we have taken this interim step in recognition that those most in need in our community need assistance provided now, and cannot wait for the next financial year.” 

Council is currently considering a range of measures to address the long-term impacts in the community, including rate relief as part of the 2020/21 budget. 

Council's COVID-19 response and interim community assistance package provides immediate support in the form of:

  • waiving penalty and interest for those with outstanding 4th quarter rates notices.
  • refunding fees and charges for Council facilities that have had to close or events that have had to be cancelled.
  • waiving rental instalments for grassroots community groups and sporting clubs that lease council property for the remainder of 2019/20.
  • assistance for commercial tenants of Council properties considered on a case-by-case basis.
  • amending our Financial Hardship Policy to ensure relevant and timely application for those suffering as a result of COVID-19.
  • implementing a support package targeting local businesses to provide them with information, support, and promotion

If you have any questions about how these measures apply to you and your situation, please give us a call on 6216 6800.


UPDATE:  Monday, 30 March 2020 

COUNCIL PARKS, RESERVES AND OPEN SPACES: CLOSED

All parks, reserves and open spaces maintained by the Council will be closed as of today, Monday 30 March.

This includes all playspaces which were closed last Wednesday, 25 March. These closures are in-line with Federal and State government directives to reduce the spread of COVID-19. We apologise for any inconvenience as a result of these closures. Council will continue to re-assess its response to the pandemic as an ongoing action.

All public toilet facilities are closed, unless otherwise signed.

For further enquiries please call Customer Service 03 6216 6800 or email gccmail@gcc.tas.gov.au


UPDATE:  Wednesday, 25 March 2020 

CLOSURE OF PLAYSPACES AND PUBLIC TOILETS

Council has made the decision to close all of its playspaces and public toilets due to current health advice and increased vigilance around the spread of COVID-19. This decision is in line with Council’s ongoing response to the current pandemic.

We apologise for the inconvenience. Please be assured that we are working hard to keep as many services open and accessible while keeping the health of our community and its vulnerable members in the front of our minds.

The health and safety of our community is our priority. We thank you for your understanding. 

For further enquiries please call our Customer Service team 03 6216 6800.

Playspaces Closures

All of Council's Playspaces (playgrounds and other similar facilities) are now closed until further notice.  As noted above, this decision is based on public health advice.  We understand that this will create difficulties for many people, however ask for your understanding as we try to minimise the spread of COVID-19.

Public Toilet Closures 

Unfortunately, due to restricted supplies and ongoing vandalism in certain locations Council has had to close its public toilets. This decision is in line with Council’s response to the current pandemic, allowing us to continue to provide adequate services across the municipality and focus on key locations.

All public toilet facilities are closed, unless otherwise signed. 

 


 

UPDATE: Tuesday, 24 March 2020

CLOSURE OF COUNCIL CHAMBERS TO THE GENERAL PUBLIC

To protect our staff and the community from the potential spread of COVID-19, Glenorchy City Council Council’s chambers will CLOSE TO THE PUBLIC from 5:00 pm today (Tuesday, 24 March 2020).

What does this mean?

  • Members of the public will not be able to visit Council’s Chambers in person.
  • We are still open for business, and will still be able to provide all services either on this website (see further details below), by phone (ph: 6216 6800) or by email (gccmail@gcc.tas.gov.au). We encourage you to check our website first to reduce call waiting times.
  • Our Council meeting scheduled for this Monday, 30 March 2020 will be closed to the public. However, we will be live-streaming the meeting on our Facebook page and the recording will be available on our website.  We will post further information about this soon. 

We understand that this change may be difficult. We want to be clear that only our public areas in our Chambers are closing.  Out staff are still working and are here to take your enquiries. Council is constantly reviewing the situation to continue providing services to our community with your health and safety and that of our staff as our number one priority.

Here’s how you can continue to access our services:

  • Paying rates, fees, charges or infringements: you can pay over the phone by credit card, by BPAY or by mail. You can pay by cash at Australia Post.
  • Viewing planning applications: you can view advertised applications on exhibition by clicking here or just inside the front doors at Council Chambers
  • Lodging planning, building or plumbing  applications: you can lodge applications via email, post or using the Tender box at Council Chambers
  • Lodging a submission or representation: you can lodge via email, post or using the Tender box at Council Chambers
  • Asking a question or reporting an issue:  call us on 6216 6800 or email gccmail@gcc.tas.gov.au
  • Providing proof of identity documents:  call us on 6216 6800 to make arrangements
  • Official witnessing / JP services call us on 6216 6800 or visit the JP website at https://tsjpi.asn.au/ to find a JP

 

Animal Management Services - Business as usual

At the moment our Animal Management services have not been significantly impacted by the Coronavirus outbreak.

Find out more information by clicking here.

 


UPDATE: Monday, 23 March 2020

Tolosa Park Huts - Bookings cancelled

To help limit the spread of COVID-19 and promote social distancing, Glenorchy City Council will no longer be taking bookings for the Tolosa Park Huts for the foreseeable future.

This also means all current existing bookings have been cancelled.  Council is contacting all involved parties to inform them of this. The rest of Tolosa Park will remain open for now, however we remind all users to practice good hygiene and implement social distancing measures at all times.

Changes to Planning Services counter hours

From Monday 23 March 2020, Council's Planning Services counter located in Council Chambers will be open from 10am - 3pm (Mon - Fri) only.

We encourage you to make Planning enquiries by phone or via email. You can also call us to schedule an appointment.

Please call us on 03 6216 6800 during Council business hours or email us at gccmail@gcc.tas.gov.au. We ask that you reconsider your need to attend Council's Chambers for the time being.

If you have recently lodged a planning application, be assured that we are working on it and will call you if we need to talk about it.

 


UPDATE: Friday, 20 March 2020

Australian Citizenship Ceremony - 8 April 2020:  Cancelled

Council has now been notified by the Department of Immigration that the Australian Citizenship Ceremony that was scheduled for 8 April 2020 at the DEC has been cancelled.

Please contact Council's Events Team (6216 6800) or the Department of Immigration for further information.


UPDATE: Thursday, 19 March 2020

Council Halls, Moonah Arts Centre, Derwent Entertainment Centre

To limit the spread of the Coronavirus through face-to-face contact, Council has adopted the social distancing advice from the Australian Government Department of Health. 

As a result:

  • The Moonah Arts Centre (MAC) will close indefinitely to the public from 5:00 pm on Friday, 20 March 2020.  All exhibitions and events at the MAC have been cancelled.  Please contact the MAC for more information (ph: 6216 6382)
  • All community halls operated by Council are temporarily closed and hall events are postponed until further notice
  • The format of Council meetings is currently under review and further advice will be provided soon

Derwent Entertainment Centre

All conferences and events up until the 20 July 2020 have been cancelled or postponed. 

 If you hold a ticket for any Ticketmaster event and would like a refund please contact Ticketmaster directly.  All tickets for postponed events will be valid for the new date and Ticketmaster will be in contact with ticket holders with the relevant details.

The Disney on Ice tour is currently going ahead as planned.  If there is any change to this, all ticket holders will be contacted directly.

Follow the DEC on Facebook for up to date information on all events


UPDATE:  18 March 2020

Status of Current Council events

Council is actively reviewing all of its events to ensure that the public and our staff are not put at any unnecessary risk due to the spread of Coronavirus.

The following is the status of scheduled Council events and activities as at 10:00 am on 18 March 2020:

Council event                                                 Scheduled Date         Location  Current Status                 Comments                                                                       
 Moonah Taste of the World Festival  22 March 2020  Benjafield Park, Moonah Cancelled    
 GYTF Market in the Carpark 3 April 2020  GCC carpark and front lawn, Glenorchy  Cancelled  
 GCC Community Yarns 7 April 2020  tbc Cancelled  
 Australian Citizenship Ceremony 8 April 2020 Derwent Entertainment Centre Cancelled
 Glenorchy ANZAC Day service 25 April 2020 Glenorchy Council lawns  Cancelled  
 Glenorchy Volunteer Awards 20 May 2020 TBC Pending Public event will not go ahead - working on an online format
instead.  Further information to be provided.
 
 
 
 

Moonah Arts Centre (MAC)

All exhibition openings and events cancelled until further notice.  Please contact the MAC for more information (ph: 6216 6382).

Derwent Entertainment Centre

Contact event organisers or promoters for event status or ticketing enquiries.

 


UPDATE:  Monday, 16 March 2020

Cancellation of Glenorchy ANZAC Day service

Unfortunately, due to concerns about the spread of Coronavirus, Glenorchy City Council has made the decision to cancel this year's Glenorchy ANZAC Day service, which was due to be held on the Council lawns on 25 April 2020.

While the cancellation of this important event is disappointing, the safety of the general public must come first, and the risks of proceeding are too high.  

It is also a necessary decision in light of the Federal Government's advice to reconsider holding public gatherings where possible, and the RSL Tasmania's announcement (made on 16 March 2020) that it will cancel all of it's ANZAC Day services in Tasmania. 

Council is also actively reviewing the implications of the Coronavirus outbreak on all of its events and will make any announcements of cancellations on this website and our Facebook page.

If you have any questions, please contact Council's Customer Service team on 6216 6800 or gccmail@gcc.tas.gov.au

16 March 2020
16 March 2020