Personal Information and Privacy

Personal Information and Privacy

The Council is committed to protecting your right to privacy of your personal information. The Council complies with the Personal Information Protection Act 2004 and other laws that apply to personal information. This page tells you how we do this.

Collection of personal information

We collect personal information about individuals so that we can provide services to the community and carry out our functions and responsibilities. These cover a wide range of activities, from childcare and immunisation to providing kerbside waste bins, assessing planning or building applications and responding to concerns about public health, safety and nuisance.

The Council only collects the personal information we need to perform our functions. Any information about you that is sensitive (for instance, health information or information/opinion about an individual’s ethnicity, religious beliefs, criminal record, membership of a political association, etc.) is only collected with your (or your representative’s) consent unless the law permits otherwise.

Much of the personal information is we hold about you will be collected directly from you, but sometimes we also collect personal information from other sources, such as government agencies, contractors, etc. where this is allowed by law.

You can choose to remain anonymous, unless we are authorised by law to collect identifying information. However we might not be able to provide some services to you if you don’t provide all the information we ask for, or may not be able to provide them to the level you would like. In some circumstances, declining to provide information requested may have legal consequences.

Use and disclosure of personal information

Except where the law allows, your personal information will be only used for the purpose it was collected for or for a related purpose that you would reasonably expect it to be used for unless we have your agreement to use it for another purpose.

We will only disclose to Council contractors, service providers or other organisations the information needed for them to perform Council functions or provide services to the Council unless you have agreed that we can share more of your information or if the law permits us to. Even if the law permits us to share the information, we will make good efforts to limit the disclosure of personal information to only what is necessary.

Information storage and security

We endeavour to take all reasonable steps to keep your information secure. We have secure storage (electronic and hardware) and our staff are trained to respect your privacy and keep your personal information confidential. We take added precautions to protect sensitive information.

The Council retains personal information only for as long as necessary to achieve the purpose for which the information was collected or to comply with other laws. We use only secure means to dispose of personal information.

Accessing or changing your information

You have the right to request access to the personal information we hold about you. You can do this in person, in writing or by telephone (see our contact details below). You also have the right to request the Council to amend your personal information. Requests to amend information must be submitted in writing, addressed to the Privacy Officer.

Find out more about the process to request access or amendment to your personal information here.


If you have a concern or complaint about the handling of personal information by Council aldermen, staff or contractors, you can contact the Council at any time and request that we investigate the matter. You can find out more about the complaints process here.

If you are not satisfied with the outcome of a Council investigation, you can request a formal General Manager Review or contact the Tasmanian Ombudsman - (external link) - phone 1300 766 725.

Read the Privacy Policy

View the Council’s Privacy Policy here.

Contact details

You are welcome to contact us with any queries or complaints:

The Privacy Officer
Glenorchy City Council
PO Box 103
Glenorchy Tas 7010
Ph (03) 6216 6800