Household Waste FAQs


What day are my bins collected?

To identify your zone and your next bin collection day, your can use our online waste and zone guide (external link). Alternatively, you can call Customer Service on 6216 6800 Monday to Friday 8.15 am to 5:25 pm.


I am moving to another property in Glenorchy, should I take my bins with me?

No, please leave them where they are. Wheelie bins provided to residential properties are the property of Glenorchy Council and should remain at the property to which they were originally allocated.


I am missing my garbage/recycling bin– how can I get another one?

If you find that you are missing a bin, please complete the bin application form (PDF).


My garbage/recycling bin is damaged, how can I have it repaired or replaced?

To report your bin as damaged you can either contact Customer Service on 6216 6800 or use our bin application form (PDF). You will need to let us know the type of damage to the bin, such as lid missing, wheel broken. We will let you know the next steps once you have reported it to us.


What items can I place in my domestic bins?

To view a list of items that you can place in your bin please visit our Waste And Recycling Services Guide (PDF). If you wish to clarify something which is not mentioned in the list, please contact Customer Service on 6216 6800


My bin has not been emptied, why?

If your bin is the only one in the street which has not been emptied, it could be due to one of the following reasons:

  • obstruction – was there a vehicle parked in front of your bin, or was it behind a telegraph pole or other obstruction?
  • placement – was the bin was facing the wrong way or out of reach of the side arm on the truck?
  • overfull or too heavy – was your bin over 70kgs? Was the lid of your bin able to close?
  • contamination – did it contain items which cannot be collected? To view a list of items that you can and cannot place in your bin please visit our Waste And Recycling Services Guide. (PDF)

Please check the lid of your bin for a sticker which will tell you the reason it was not collected. Once you have fixed the problem you can either contact Customer Service on 6216 6800 or use our contact us page to request that the bin be collected by.

 

My bin is not entirely emptied, why?

If your bin is really full, sometimes items may become compacted and so they don’t fall out when the bin is lifted into the truck. Please loosen the the contents of the bin with a broom handle and then contact us to get the bin emptied. Please call Customer Service to make a booking on 6216 6800 or submit your request online.


I have items that I want to get rid of that cannot fit in my garbage bin, what can I do?

You may need to visit the Jackson Street Waste Management Centre at 26A Jackson St, Glenorchy TAS 7010.


My 140-litre garbage bin is not big enough; can I get a bigger bin?

Yes, we can upgrade your 140-litre general waste bin to the larger 240-litre size for an additional charge. Before choosing this option however, consider the types of waste that you are placing into your bin: is it mostly recyclable? Waste and recycling services guide (PDF)


Where should I place my bins for collection?

You should:

  • space your bins at least 50cm apart
  • place your bins so that the wheels are facing the house
  • check that the bins are not obstructed by cars, trees or power poles
  • place your bins out the night before or before 6am on the morning of collection
  • don't overfill bins or leave extra rubbish next to the bins
  • remove your bins from the kerbside as soon as possible and no later than 48 hours after collection
  • if you live in a cul-de-sac, don't park your car in the turning area on the collection day to ensure that the truck can turn safely

I have too much waste that it won’t fit into my bin, if I leave bags or boxes next to the bin – will they be taken?


No, all items for collection must fit into your bin and the lid must be able to close fully. Remember you can upgrade to a larger bin if you have a 140L.


What time can waste trucks commence collecting rubbish in Glenorchy?

Domestic waste collection begins from 6 am. Commercial waste collection varies: there are multiple contractors working in the City of Glenorchy area and they collect waste and varying times.


I have a collection of plastic shopping bags what can I do with them?

Most supermarkets have a plastic bag recycling facility – however next time you visit your local supermarket try to reuse them. Alternatively plastic bags may go into your garbage bin.


What happens to the contents of my recycling bin?

Our contractor takes the contents of your recycling bin to Materials Recycling Facility (MRF) at Derwent Park, where it goes through a process of sorting both by machine and by hand. Paper and cardboard, glass, plastics, aluminium and steel cans are sorted and processed ready to be shipped for recycling. 

To find out more, visit recycling disposal contractor SKM Recycling (External Link).