Right to information

As a public authority, Council is required to comply with the provisions of the Right to Information Act 2009 (external link).

The RTI Act gives members of the public the right to obtain information about the operations of Government in certain circumstances.

Under the RTI Act, you have a right to be provided with information held by Council, unless the RTI Act makes that information exempt from disclosure. Further information about the Right to Information Process, including how to make an application, is provided below. 

Accessing Council information

Council provides most information about its operations on this website. This includes things llike information sheets, by-laws, the minutes of Council meetings and Council’s Annual Report.

Council also regularly publishes information in the Glenorchy Gazette, which can be accessed online or in hard-copy at Council’s chambers.

If you can't find the information that you are looking on our website, please contact us as we may be able provide you with the information over the phone. If we can't we can help you to you to make an application for "assessed disclosure", which is an application to Council under the RTI Act asking Council to provide the information you are looking for.

How to make a Right to Information application

Some information is not routinely made public by Council.

If you are looking for information that is not available publicly, you can make an application to Council under the RTI Act asking Council to conduct an assessment of that information to determine whether we are required to release it.  Applications under the RTI Act are called 'Applications for Assessed Disclosure'. 

To make an application, you can complete our Application for Assessed Disclosure Form (PDF). You can submit your completed form in-person at our Customer Service Centre or by sending an email to gccmail@gcc.tas.gov.au attaching the completed form.  You can also send it by post to:

Right to Information Officer
Glenorchy City Council
PO Box 103

Your application must by accompanied by the application fee of $40.40 unless you are applying to be exempt from the fee (see further information below).  If you submit your form ny email or post, one of our Customer Service staff will contact you to arrange for payment of the fee. 

Application fee

The RTI Act requires Council to charge a fee (currently $40.50) unless you qualify for an exemption. You can ask Council to waive the fee if either of the following apply:

  • You are 'impecunious'.  This means that you are experiencing financial hardship and are unable to afford the fee. An example of this might be if you can demonstrate that you are receiving income support payments (we may ask to see evidence that you are in receipt of Centrelink or Veteran’s Affairs payments); or
  • You can show that you intend to use the information for a purpose that is of general public interest/benefit. 

Our Application for Assessed Disclosure Form has more information about about application fees. 

Assessment process

If your application contains all the required information, Council’s Right to Information Officer will assess it against the provisions of the RTI Act.

Council will advise you in writing of the outcome of the assessment process within the following timeframes:

  • 20 working days for an ordinary application; or 
  • 40 working days where we need to consult with a third party.

If your application will take more than 20 working days to assess, either because we are consulting with a third party or because it is for a complex or large amount of information, we will notify you in writing and provide a revised date for the outcome of the assessment.

Council's Right to Information Officer may contact you during the process to update you on progress or request that you provide more details of the information you are seeking

What happens if your application is refused

If we assess your application and find that we are not not required to provide all or some of the information you have asked us for, we are required to:

  • notify you of the refusal
  • provide written reasons for refusing to provide the information
  • provide you with details of your right to seek a review of our decision.

If this happens, you can make a written request for us to review our decision.  You can make this reuqest in the same way that you made your initial application (in-person, by email or by the post - see details above). 

Applications for review generally must be made within 20 working days after you receive notice of Council's decision, but in some cases must be made within 10 working days.  To see which time frame applies to you, see section 43 of the RTI Act (you can also contact us to ask if you are not sure).

The review of your request will be conducted by a different officer to the one who assessed your original application.  

Review by Ombudsman

If you are not satisfied with the outcome a review of a decision, you can apply to the Office of the Ombudsman for a further review.

Details about when and how to apply for a review by the Ombudsman can be found on Office of the Ombudsman’s website (external link).

The Ombudsman’s Office also publishes a Right to Information Manual (external link) which contains detailed information about the right to information process in Tasmania.

Need more information about anything on this page?

If you don't understand anything on this page or need any further information, please contact our Customer Service Centre on (03) 6216 6800