Accessibility

We recognise that accessibility is essential to community participation and we strive to remove barriers wherever possible. 

Website accessibility

Council aims to provide a website that is accessible and easy to use for all members of the community, including people with disability, older residents and people using assistive technologies.

Our website is designed to align with the internationally recognised Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Features include:

• Clear navigation and page structure
• Compatibility with screen readers and keyboard navigation
• Readable fonts and colour contrast
• Alternative text for images where appropriate
• Accessible online forms and documents where possible

We are continually improving the accessibility of our digital services. If you experience difficulty accessing information on our website, please contact us and we will provide assistance or an alternative format.

Physical access

Council works to improve accessibility across our buildings, facilities, parks and public spaces.

Our Customer Service Centre at 374 Main Road, Glenorchy includes:

• Step-free entry
• Accessible parking spaces nearby
• Accessible public toilet facilities
• Hearing loop technology
• Seating areas for visitors
• Lift access where applicable
• Assistance from Customer Service staff on request

We also consider accessibility in the planning and upgrade of community infrastructure, including footpaths, crossings, playgrounds, community centres and recreational facilities.

Alternative formats

We understand that people access information in different ways. Council can provide information in a range of accessible and alternative formats upon request, including:

• Large print
• Easy English
• Audio formats
• Electronic accessible documents
• Languages other than English through interpreter and translation services

We encourage community members to contact us if they require information in a format that better suits their needs.

Interpreter services

Council supports residents from culturally and linguistically diverse backgrounds to access services and information.

Telephone interpreter services are available through the Translating and Interpreting Service (TIS National).

Phone: 131 450

If you require an interpreter when contacting Council, please let us know and we will work with you to arrange appropriate assistance.

Community participation and inclusion

Council is committed to ensuring that community consultation, events and engagement activities are inclusive and accessible. Where possible, Council will:

• Choose accessible venues
• Provide accessible meeting spaces and amenities
• Offer online participation options
• Consider mobility, sensory and communication needs
• Work with community organisations and advocacy groups to improve accessibility outcomes

We value feedback from residents and visitors to help identify opportunities for improvement.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. Have our phone number ready: 03 6216 6800.

Opening documents

Word and PDF documents will open in your browser by default. To open them in their native app, use the File menu to save a copy first.

On mobile, PDFs can be viewed in apps like iBooks. PDF forms require a PDF app such as the free Adobe Reader for iPad or Android.

If you need a document in an alternate format (such as Word or RTF), contact us and let us know which document you need.

Disability in Tasmania

In Tasmania over one quarter (26.8 per cent) of people report having some type of disability. This is high compared to other states. People with disability are diverse – having different types and levels of disability, which means they have varying needs for assistance and support. Some people require support with self-care, mobility, communication, employment, and social support.

“People with disabilities include those who have long-term physical, mental, intellectual or sensory impairments which – in interaction with various barriers – may hinder their full and effective participation in society on an equal basis with others”.

– United Nations Convention on the Rights of Persons with Disabilities

The proportion of the population living with disability increases considerably with age. Tasmania has the highest proportion of people aged 65 years and over with disability (55 per cent).

Resources

Feedback

If you encounter accessibility barriers when accessing Council services, facilities, events or information, please contact us. Your feedback helps us improve accessibility for the whole community.

Phone: 03 6216 6800
Email: gccmail@gcc.tas.gov.au