Improving Customer Experience for Glenorchy

Customer service and experience will be improved at the Glenorchy City Council with the Council approving investment into a major upgrade of its information technology systems.

The Council will spend two million dollars a year for three years to upgrade its existing IT systems, allowing additional accessibility for residents and ratepayers.

Glenorchy Mayor Bec Thomas said the upgrade was needed to enhance Council’s service delivery.

“Under the current system many customer enquiries are unable to be offered online. This upgrade will provide people with a secure online portal to increase convenience. Secure online portals are very much a yardstick of contemporary service providers, and we need to be able to provide these options for the community.”

Mayor Thomas said the upgrade would also increase efficiency for the Council’s operations.

“Having upgraded IT capability will mean Council’s processes can be streamlined, meaning Council will be able to better respond to community needs and requests.”

Mayor Thomas said the Council was forecasting the IT investment would start paying for itself within a year of being fully completed.

“As a Council, we understand that the community won’t always see investment in IT systems as being a ‘must-have’ – but for a Council the size of ours, IT systems are critical infrastructure that underpins all levels of operation and, importantly, our business interface with the community we serve.

“Having a system that properly supports service delivery, efficiency and convenience is a critical thing for the council, and for residents and ratepayers,” Mayor Thomas said.