When ground or surface water does not run into a channel or stormwater drain, it can cause water seepage.
If there is water seepage on your property the first thing to do is get a qualified plumber to check that the water seepage is not caused by broken plumbing on your property.
If it is not coming from your property, we have an investigations officer who can investigate further. To arrange this, please get in touch.
Surface runoff from a neighbouring property
It is ok for a certain amount of water to run onto your property from a grassed area nearby. However, if there is a lot of water coming in, your neighbour will need to send the water to a proper stormwater outlet. If water is running from a leak in their plumbing they need to fix it.
Sometimes you may need to take action to protect your property, such as installing drains. We can give you advice about this.
Natural underground water
Underground water may affect some properties, particularly after sustained or heavy rain periods. If this happens on your property, you will need to provide some sort of protection, such as subsoil drains, in place. You may also wish to engage a qualified plumber to provide more detailed solutions
It is recommended that property owners seek professional advice before starting any works which may change the drainage of the property.
We check all stormwater drains and repair any faults that we find. To report any issues with our stormwater drains please get in touch.
Please contact TasWater on 136 992 for seepage issues relating to sewer or water main faults.
Protecting your property from seepage
You can reduce the risk of water seepage to your property by:
- making sure all your roof areas drain into well-maintained downpipes and then to your drainage system
- cleaning the gutters and downpipes regularly
- making sure proper underground drains (e.g. subsoil drains, French drain, soakage trench etc.) are installed and maintained to protect rooms and garages that have floors below ground level
- making sure that all areas that water can’t drain through, such as paths and driveways, don’t send water towards your property or your neighbours’.